Bezaleel Customer Care, Marketing & Sales Training Courses - Customer Relationships Management

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Customer Relationships Management
Bezaleel RW Consulting Group


A product/service without competition? Very few or none at all. There are various companies providing a similar offering in a similar way at a similar price as your company. Little wonder then that from the customer‟s viewpoint, it is the skills and attitudes of your staff that make the difference in terms of your deliverables.

For most profitable companies, everything (Strategy, Staff and System) works for the customer. Customer care is neither a procedure nor a smile campaign; it is a learning process, always a journey. This course shows why and how.

Benefits of this training programme

  • A total quality attitude
  • Willingness to accept change: “The old way won’t sustain us”
  • The ability to assess your company‟s performance when rated in terms of the customer care factors
  • The knowledge of what else the customer buys apart from the basic product or service
  • The readiness to make amend even when a service error has been committed
  • A deep commitment to making quality customer care a way of life through continuous improvement, etc

Learning Points

  • CRM: The difference is You
  • A customer care paradigm shift
  • The Internal Customer process/Team-working
  • The customer‟s point of view
  • Managing the moments of truth
  • Recovery from Service Errors
  • Customer satisfaction is MY responsibility
  • What do my customers think of me?
  • Hindrances to CRM
  • Closing the customer feedback loop
  • Exercises, cases, etc.

Who may attend

Employees who interact with customers inside and outside the organisation. Better still, all employees may attend as customer care is the responsibility of every staff.

Fraud Alert!!!

Beware of False Recruitment exercise, Improper use of BezaleelConsulting’s name and its e-mail address (

recruitment scamBezaleel Consulting Group, a strategic HR Consulting firm, has come to the knowledge of the false recruitment information allegedly posted by us in several media outlets, advertising job positions in an airline.

Additionally, fraudulent job offers have reportedly been sent via emails by individuals purporting to be the Human Resources (HR) Manager of Bezaleel Consulting, with the intention to defraud unsuspecting candidates.

Bezaleel Consulting hereby dissociates itself from such false job recruitment information and offer of employment contracts published in any newspaper, web sites, emails and others. Bezaleel Consulting did not make nor authorise any such publications.

Members of the general public are hereby notified that:

Do not make any type of payments for job vacancies. Any demand for such payment is unprofessional, unethical and ungodly.

Bezaleel Consulting Group