Bezaleel Customer Care, Marketing & Sales Training Courses - Thinking Sales

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Thinking Sales
Customer Service, Marketing & Sales Courses


If you aren’t into sales and relationships; What then is your job?

“Seizing the power of daring and caring improving sales turnover, customer loyalty, and revenue through Proactive Customer-Service ‘Selling’ (PCSS)”

“The biggest mistake some make is thinking they are not in sales. We are all in sales. The customer signs the pay cheque, and to get customers, you have to ‘sell them’ (i.e. helping them to buy what’s best for them)”

Benefits of this training programme

  • A shift from sales pitches to relationships
  • An effective mix of sales, marketing and CRM initiatives
  • Readiness to assist customers, even after the sales, to reach their business goals
  • Exposing the participants to elements of customer satisfaction
  • Inculcating partnering relationships habits in participants to facilitate customer loyalty, retention and advocacy

Learning Points


  • The Winning Edge: Attitude is No.1
  • Persuasive Strategy
  • Team-working & internal service value chain


  • Thinking Sales: A synopsis
  • What do people really buy?
  • Sales obsession vs. Marketing Effectiveness
  • Marketing communications
  • Relationships marketing


  • Proactive customer care
  • Partnering relationships
  • Recovery from service errors
  • The customer’s point of view
  • Managing the Moment of Truth
  • Closing the Customer Feedback Loop
  • Cases, exercises, role play, etc

Target audience

Your entire Sales team, marketing & relationships officers, ‘fronting’ and funds managers, and indeed all those in the role of improving revenue dealing with customers who have choices.

Fraud Alert!!!

Beware of False Recruitment exercise, Improper use of BezaleelConsulting’s name and its e-mail address (

recruitment scamBezaleel Consulting Group, a strategic HR Consulting firm, has come to the knowledge of the false recruitment information allegedly posted by us in several media outlets, advertising job positions in an airline.

Additionally, fraudulent job offers have reportedly been sent via emails by individuals purporting to be the Human Resources (HR) Manager of Bezaleel Consulting, with the intention to defraud unsuspecting candidates.

Bezaleel Consulting hereby dissociates itself from such false job recruitment information and offer of employment contracts published in any newspaper, web sites, emails and others. Bezaleel Consulting did not make nor authorise any such publications.

Members of the general public are hereby notified that:

Do not make any type of payments for job vacancies. Any demand for such payment is unprofessional, unethical and ungodly.

Bezaleel Consulting Group